Service après vente photocopieur canon,hp, et maintenance sur site.

SAV

After sales service throughout France

01 45 75 69 92

On-site maintenance

Our national coverage

After sales service

National Coverage

Response time from 4:00 a.m. to D + 1.

With a technical and commercial establishment, we operate throughout France.

We support you throughout:

installation
the repair
troubleshooting
Remote maintenance

The machines send in real time, fault codes, maintenance codes,% of consumables remaining.

Automatic supply of consumables.

Automatic raising of printing counters.

Our technicians are equipped with graphic tablets, carrying all the technical data.
including: utilities, spare parts, drivers, technical documentation, etc.
The parts order is transmitted in real time.

What is the cost per page?

Cost per page offer

Advantages

Actual billing per month or quarter
Free delivery of consumables
Printer under parts and labor warranty

FAQ: questions / answers

1. Do we have to rent the printer?

No, the service contract is not necessarily linked to the rental of the printer.
You can subscribe to this formula either by direct purchase of the equipment, or by rental.

2. Are there shipping costs for the delivery of consumables?

No, all consumables will be delivered free of charge directly by the printer manufacturer.

3. Is there a minimum billing?

No, you are billed on an actual basis, that is to say per printed page, with no minimum.

4. Is the cost of consumables included in the page price?

Of course, all consumables - toner, drum, oven including wearing parts - are included in the price of the communicated pages.

5. Is maintenance included in the cost of the pages?

Parts and labor maintenance is included for the duration of the contract.
No fees will be charged for a technical intervention regardless of your region.

6. What are the response times?

As a general rule, response times are between 6 and 24 hours depending on the date and time of the call.

7. Are wearing parts included in the cost of the pages?

Yes, all mechanical and wear parts are included as well as the intervention of a technician.

8. What if my machine is completely beyond repair?

Thanks to the contract, your equipment will be fully supported.
This can go as far as replacing it. (Replacement subject to technician validation)

9. How to terminate the contract?

You can terminate the contract at the end of the first year, then as soon as you wish the following years with 3 months notice.

10. How long am I hired?

It all depends on the formula you choose, as a general rule you stay engaged for one year, three years or five years.

11. How do I order consumables?

If your printer is connected, the ordering of consumables will be automatic thanks to software installed on your PC (subject to eligibility) ... Or with your dedicated space on the Internet.

12. Do I have a dedicated space for my contract?

Yes, this one will be used for your orders of consumables and requests for technical interventions.

13. What are the real advantages of switching to a per-page formula?

- You only pay for the printed pages,
- A fixed price (monochrome price / color price) whatever the inking rate of the page,
- You no longer pay for consumables,
- Your equipment remains guaranteed for the entire contract,
- Quarterly invoicing.

14. How do you calculate the cost per page to define the economy?

The price of the pages depends on the type of printer.
In general, the more efficient the equipment, the more economical the solution.

15. At which manufacturer can we find these solutions?

You can find these solutions at BROTHER, CANON SHARP HP

16. Does this solution also include on-site hardware installation?

No, but a service can be offered to you with installation and training.

Offer prints cost per page Brother

Serenity and well-being
Brother MPS (Managed Print Services) contracts provide complete peace of mind via their cost per page formula.

This personalized and turnkey solution integrates, in a single contract, all the services around your printing systems:

No package or minimum volume requested, you only pay for what you have printed
No bad surprises or additional costs
Fixed page price for the duration of the contract
A single contact, a single contract, a single invoice per quarter
Ordering consumables via a dedicated web portal and delivery within 48 hours
In the event of a problem, the technical service will call you back within half a day.
A Brother technician will install the equipment in your company and configure it for your network (additional service charged).

• Beneficial for your business

With the right printer or MFP for your needs and an all-inclusive monthly printing and maintenance plan, you get complete peace of mind in managing your prints.

• Peace of mind with Smart Support

An integral part of Smart Managed Page Services, Smart Support offers comprehensive support.

Remotely ensuring the maintenance and continuous operation of your devices, it monitors the use of consumables and manages their supply. This will reduce the downtime of your printers as well as the costs associated with purchasing consumables and the space required to store them.

With Smart Support, consumables are managed on a European scale by our automated remote monitoring system. Simple and transparent, our ordering system frees you from administrative constraints, allowing you to concentrate on your business.

17 RUE DE LA SANTE, 75013 Paris, FRANCE | 33 145756992

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